Furniture Protection

Accidents happen and products break.

And that shouldn't stop you from using your things. At PROTECTALL™, everything we do is designed with you in mind, so you can get back to enjoying your life: with transparent plans, industry-leading customer service, and easy-to-use online tools.

Did you know?

• Over 35 years in business.
• Over 10 million customers served.
• "A" rated operators.

We've got your products covered.

Unforeseen events and malfunctions are a part of life. With PROTECTALL™, our protection plans cover your household belongings for your peace of mind. Feel secure knowing we've got you covered. There's no problem using your belongings.

WHAT'S COVERED

• ACCIDENTAL STAINS: Includes human and pet bodily fluids, and dye transfer.
• ACCIDENTAL water or drink marks or rings.
• Accidental tears, rips, punctures, burns, and scorch marks.
• Accidental scratches and scrapes that penetrate the finish of wood, metal, and hard surfaces.
• Accidental chipping or breakage of glass or mirrors.
• Cracking, peeling, crazing, blistering, or laminate lifting from solid or veneered wood furniture.
• Motor failure and related parts (mechanisms, cables, switches) after the manufacturer’s warranty, including parts and labor.
• Sun fading on wood furniture.

WHAT IS NOT COVERED

• General soiling or accumulated stains not tied to a single event.
• Odor. Incontinence.
• Stains or damage caused by mold, acid, bleach, rust, or corrosion.
• Damage from animal or bird TEETH, BEAKS, or CLAWS.
• Furniture sold "as is," "used," or as floor/display models, rentals, or commercial-use items.
• Damage during transit, delivery, or moves between residences.
• Massage chairs.
• High voltage or power surges.
• Loss of foam resilience, fraying, or upholstery wear.
• Color loss or fading of upholstered furniture.
• Damage caused by improper cleaning methods.
• Cracking or peeling of leather, vinyl, particle board, or bi-cast materials.
• Damage due to acts of God, theft, negligence, riots, or other perils.

Some information about the 5-Year Peace of Mind Program (ProtectAll)

1. The ProtectAll Protection Program is not a cleaning contract. It covers accidents during a 5-year term.
2. It does not cover lifestyle-related issues such as:
   
   
   • Body/hair oil buildup over time (usually causing discoloration in upholstery on backs, arms, headrests, or cushions)
   • Recurring damage (e.g., repeated reclining against a wall)
     
     
3. The best solution for a stain: blot and contact ProtectAll professionals.
4. The customer has thirty (30) days from the discovery to report the incident.
5. Abuse, misuse, and accumulated damage or stains are not covered.
6. The Bed Base Program is an extension of the manufacturer's warranty for 5 or 10 years.
7. Service provided by ProtectAll, part of GBS Enterprises.
8. Exclusively available in our stores when you purchase new furniture.

Additional Information

• GBS was established in 1988.
• The Peace of Mind program is underwritten by an "A" rated U.S. insurer.
• Our Call Center offers industry-leading response times and under 1% call abandonment rate.
• Customer service reps are continuously trained to provide excellent support.
• Customers have 30 days from discovery to report incidents.
• Customers are eligible for multiple services during the 5-year period, and one replacement.
• This is not a cleaning contract. Contact GBS for a recommended local upholstery cleaner.
• Claim denial is most often caused by backlog. Customers must report each incident promptly.

Protect your home investment today.
If you don't use it, you don't lose it!

Download Full Protection Plan (PDF)